Some of Our Services
Plain-English Guides
- Easy-to-follow breakdowns of your consumer rights.
- Covers refunds, repairs, contracts, online shopping, and more.
- Written in plain language — no legal jargon.
- Updated regularly to reflect current laws and ACCC guidance.
- Designed for everyday Australians, not lawyers.
Ready-to-Use Templates
- Refund, repair, and complaint letter templates you can adapt.
- Professional wording that gets taken seriously.
- Step-by-step instructions on how to personalise and send.
- Saves you time and reduces stress in disputes.
- Formats for email, print, and online submission.
Consumer Coaching
- Free 15-minute Info Call to get you started.
- Guidance on how to use our checklists and templates.
- Help understanding which regulator or agency to contact.
- Confidence-building so you know you’re on the right track.
- Friendly, supportive approach — no intimidation, no jargon.